The safety of our guests and employees is our number one priority. As we transition to reopen our operations, we have elevated and implemented strict policies and procedures on cleanliness, sanitation, social distancing and other measures to ensure our guests feel comfortable and confident that they are in a safe environment.
We continue to monitor the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the necessary guidelines from these agencies as well as the local health departments.
Cancellations and Refunds
Our cancellation and refund policies have changed. We will be updating this section of our website to share the most up to date information. You can also call 855.685.4167 for any questions and concerns.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Employee and Guest Health
Guest Services has implemented policies and procedures to protect guests and employees against virus transmission.
Washing Hands & Hand Sanitizer
All employees will continue to engage in frequent hand washing and use of hand sanitizer. Dispensers shall be placed at key guest and employee entrances and contact areas. At a minimum, this will include lobby reception areas and employee entrances, but could also include any other reception areas, entire hotel lobby areas, restaurant entrances, meeting spaces, elevator landings, pools, exercise areas and other public areas as applicable to the property.
Front of the House Signage
During all times in which the usage of masks is recommended by the CDC and/or other local health authorities, health and hygiene reminders will be placed at high-traffic areas on property, including the front lobby area at a minimum, indicating the proper way to wear, handle and dispose of masks.
Employee & Guest Health Concerns
Responding swiftly and reporting to local health officials any presumed cases of COVID-19 at the property shall be a staff-wide requirement.
At minimum, confirmed cases of COVID-19 shall be immediately reported to local health authorities in accordance with appropriate actions recommended by the CDC.
Cleaning Products & Protocols
Cleaning products and protocols will include EPA-approved disinfectants that meet CDC requirements for use and effectiveness against viruses, bacteria and other airborne and bloodborne pathogens.
In addition to training on housekeeping and hygiene protocols, employees are also completing enhanced COVID-19 awareness training.
Physical Distancing & Queuing
As recommended by the CDC’s social distancing guidelines, guests shall be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them, including any area where guests or employees queue. Such areas shall be clearly marked for appropriate physical distancing, and where possible, encourage one-way guest flow with marked entrances and exits. When applicable, lobby furniture and other public seating areas will be reconfigured to promote social distancing.
For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.